LEARNING CENTER

Perspectives

USSPI provides both thought leadership and the unique perspective of its experts to many media outlets throughout America and the world. Click the posts below to read some recent articles by our experts.

ZDNET - TECH BROILER

Close Encounter with a Customer Carebot

By Rachel Perlow | February 25, 2010 | How To Save Jobs, Perspectives

I have a new “Sniglet” ZDNet folks, a Carebot. An Carebot is a customer service representative, usually for a large company. Many Carebots work in call centers located in far-away lands, such as India. While fluent in English, they are not usually versed in “American” and therefore have a pronounced accent. Despite this obvious accent they are instructed to use a Western name, while reading from a script.

I had a recent encounter with a Carebot, I’ll call him Dominick, since that’s what he told me to call him.

 
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CNN - ANDERSON COOPER 360

My car buying misadventures

By David Gewirtz | February 23, 2010 | Flexible Enterprise, How To Save Jobs, Perspectives

I recently bought a new car, which was a lot harder to do than it should have been. During a nearly three-week long process, I became convinced that American car dealers are grossly incompetent when it comes to selling.

 
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ZDNET - TECH BROILER

iPad’s iBooks: Give Us The Tools

By Jason Perlow | February 7, 2010 | Perspectives, USSPI in the News

USSPI board member Jason Perlow discussed the issues involved with creating an iPad version of How To Save Jobs. It’s an interesting, behind-the-scenes read into what we’re exploring as we try to make this book available for free to the widest audience possible.

 
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CNN - ANDERSON COOPER 360

Haiti is not our long-term responsibility. Detroit is.

By David Gewirtz | January 25, 2010 | How To Save Jobs, National Security, Perspectives

No one can look at the horror of Haiti and not feel both a deep sense of sadness and a desire to help. It seems almost mean and selfish to suggest that we need to do something other than provide our full support to this devastated nation, but that’s exactly what I’m about to do.

 
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CNN - ANDERSON COOPER 360

Is that Ronny in your pocket or are you just glad to see me?

By David Gewirtz | December 9, 2009 | Perspectives

Sometimes it’s tough to tell whether something’s a sign of the Apocalypse or a sign that everything’s really alright with the world.

Today, I got an email from the Ronald Reagan Presidential Foundation. In it, I was offered the official iReagan application for my phone. Seriously.

 
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CNN - ANDERSON COOPER 360

David’s guide to surviving Thanksgiving

By David Gewirtz | November 25, 2009 | Perspectives

Those of you outside the U.S. might not be aware of a little tradition we have here: Thanksgiving. According to our grade school classes, Thanksgiving is a holiday that came about when those wacky Pilgrims finally had a bountiful harvest, held a celebration, and gave thanks.

 
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CNN - ANDERSON COOPER 360

Weighing in on why Jon Corzine lost New Jersey

By David Gewirtz | November 5, 2009 | Perspectives

I think it’s time I weighed in on the New Jersey election results. Some in the GOP (Chairman Michael Steele, for example) are claiming “historic” victories. Others, most notably Democrat Nancy Pelosi, are doing their level best to completely ignore the gubernatorial election results. That’s right, Nancy. If you close your eyes, it never happened.

 
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CNN - ANDERSON COOPER 360

So, the Dow hit 10,000. Boy, are we screwed.

By David Gewirtz | October 15, 2009 | Perspectives

I know I should be celebrating. The Dow hit 10,000 yesterday after more than a year in the doldrums. So why do I have this really bad feeling in the pit of my stomach?

 
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CNN - ANDERSON COOPER 360

Alaska? Been there. Done that.

By David Gewirtz | July 8, 2009 | Perspectives

For those of us who follow politics like rabid sports fans follow their favorite teams, this weekend’s announcement by Sarah Palin was like a gift from the gods.

 
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“I’m hiking the Appalachian Trail”

By David Gewirtz | June 24, 2009 | Perspectives

Let me be clear: this isn’t about the fact that yet another dude has hung his chad. This is about a man with important responsibilities to a struggling citizenry, a man who’s been extremely political in recent months, who seemed to have lost something of his grasp on what constitutes acceptable behavior.

 
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