ZDNET - TECH BROILER

Close Encounter with a Customer Carebot

I have a new “Sniglet” ZDNet folks, a Carebot. An Carebot is a customer service representative, usually for a large company. Many Carebots work in call centers located in far-away lands, such as India. While fluent in English, they are not usually versed in “American” and therefore have a pronounced accent. Despite this obvious accent they are instructed to use a Western name, while reading from a script.

I had a recent encounter with a Carebot, I’ll call him Dominick, since that’s what he told me to call him.

 
CNN - ANDERSON COOPER 360

My car buying misadventures

I recently bought a new car, which was a lot harder to do than it should have been. During a nearly three-week long process, I became convinced that American car dealers are grossly incompetent when it comes to selling.

 

So far, we’ve talked about China’s and India’s population, but now let’s look specifically at the American labor force. The Bureau of Labor Statistics regularly comes up with a number that represents the civilian, non-institutional population as those individuals, 16-years-old and older, who are not institutionalized (mental health facility, hospital, prison, etc).

 

So I jumped through the looking glass the other day. I spoke to our insurance company. Although the woman I spoke to was very nice, I felt at times like I was talking more to the Mad Hatter than a respected insurance provider.

 
CNN - ANDERSON COOPER 360

Jobs and population: Where’s the beef?

Different cultures consume meat with a differing level of gusto, but meat production is so resource intensive, it’s still worth a detailed look. The results are staggering.

 
ZDNET - TECH BROILER

iPad’s iBooks: Give Us The Tools

USSPI board member Jason Perlow discussed the issues involved with creating an iPad version of How To Save Jobs. It’s an interesting, behind-the-scenes read into what we’re exploring as we try to make this book available for free to the widest audience possible.

 

Next up was a look at grain consumption. Grain has always been an indicator of even the most basic of civilization, so a look at how the middle-classing of developing countries would affect the food supply based on grain usage seemed appropriate.

 

USSPI’s David Gewirtz will be talking with Detroit radio personality Frankie Darcell on Sunday evening at 6:00pm on MIX 92.3 FM. If you’re not in the metro-Detroit area, you can tune in and listen live at http://www.mix923fm.com.

 

USSPI’s executive director David Gewirtz was on the air today discussing America’s priorities and whether we should pay attention to cities like Detroit. You can listen here.

 
CNN - ANDERSON COOPER 360

Jobs and population: Too many people for the planet

As more and more workers in countries like China and India aggressively enter what we’d consider the middle class, availability of scarce resources like energy and even food may become a problem for all of us.